Customer Support
How GEME Customer Service Works
I hope you never need to visit this page. However, we will try our best to help you to solve your problems in multiple levels.
General Question
- Refer the FAQ
- Feel free to drop us a message on the contact form.
- Email to info@geme.bio directly.
- Play with AI Chat Bot
After-Sales Support
Setup & Installation
If you just new and don't know how to use, please refer the Get Started
Troubleshooting
- You can find answer by yourself in FAQ, Search on Help Center search bar, or AI Chat Bot.
- Go to checklist, find out the relative symptoms.
- Submit a ticket in our product issue report form.
- Kindly wait for a while, usually we will reply within 24 hours(extend when weekend).
- We will get back to you and discuss the solution.
Repair & Replace
Sometimes issue happens, please don't worry. Most of the problem can be solved. After confirm the problem with checklist or get help from our support agent and received replacement parts. Please go to the Repair Guide for tutorial of how to fix the problem quickly.
Feedback and Suggestion
We're always looking for ways to improve, and your feedback is key. Whether it's a question, suggestion, or simply a comment, we welcome your input. Your insights help us to better understand your needs and tailor our services accordingly. As a thank you for your partnership, we often offer rewards to our customers.
AI Chat Bot
Our AI chatbot is designed to offer personalized responses based on your individual queries. Despite not achieving perfect accuracy, its advanced training makes it a valuable resource.
Step 1: Click the Chatbot icon
Setp 2: Input your email
Setp 3: Ask GEME AI